Terms and conditions
Booking Terms And Conditions
Your Sri Lanka Travel Partner
One of Sri Lanka's top inbound tour operators is Tourstro. On behalf of visitors and other travel partners, Tourstro organizes, plans, and conducts tours.
Confirmation Of Booking
Your booking is confirmed and a contract exists when Tourstro issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and immediately report any incorrect or incomplete information to the Tour Operator. Please confirm that the names on the appropriate passport match exactly.
For all bookings, including tailor-made holidays, your booking will be confirmed by 25% (Depending on your package) upfront advance. Advance payment of the deposit confirms that you accept your booking conditions.
It is important to check the itinerary and hotel list and ensure that'll the documents and details are exactly what you requested and agreed to. Any changes should be communicated immediately to the relevant tour executive or the hotline you reserve. Changes might not be feasible in the future.
DEPOSITS & PAYMENT POLICY
The following payment guidelines must be followed in order to validate the selected agreement..
The remaining full payment is due on the first day of arrival in Sri Lanka and a travel voucher will be sent after all bookings have been made. you can also make the balance cash payment or online payment on your arrival. Eg: the Bank charges $35 or an additional charge of 5% if paying the amount online.
Notes:
Booking requires payment in full in front.
If a bank transfer is made, the client is responsible for covering any bank fees.
There won't be any extra shipping costs, reservation fees, or other unstated costs.
Exchange rates are based on the Central Bank of Sri Lanka at the time of booking and are not subject to change
Cancellations
Cancellation by Tourstro
Tourstro is committed to high levels of professionalism to protect your booking. However, in the event of a force majeure, we reserve the right to cancel your reservation (see the clause below). In this event, we will returnable money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that we subsequently cancel.
Cancellation by Client (You)
You can cancel your reservation by notifying the Tour operator. Cancellation fees, if any, will be determined concerning the date the Tour Consultant receives the notification of cancellation and are expressed as a percentage of the total price paid for the canceled Tour.
The following grid is not eligible for transaction fees.
a) If the cancellation is received 90 days or more before arrival in the corresponding reservation: 100% of the payments made to the Tour Consultant concerning the canceled tour will be refunded.
b) If the cancellation is received between 60 and 89 days before arrival to the corresponding reservation: an amount equal to 95% of the payments made to the Tour Consultant concerning the canceled Tour will be refunded.
c) Cancellation less than 60 days before arrival in the corresponding reservation: an amount equivalent to 90% of the payments made to the Tour Consultant will be refunded concerning the canceled Tour
d) Cancellation less than 30 days before arrival in the corresponding reservation: an amount equivalent to 50% of the payments made to the Tour Consultant will be refunded concerning the canceled Tour
e) If the cancellation is received 07 days or less before arrival, or a no-show the corresponding reservations are nonrefundable.
Any individual who intends to cancel a reservation with Tourstro must immediately notify their respective Tour executive by email, with their reservation number. Should the tour leader decide to cancel the group, we will hold each person equally liable for the cancellation fees.
Change in itineraries
a) Itinerary Changes Made by Tourstro
Tourstro is committed to high levels of professionalism to protect your booking. Only extreme or unavoidable situations will warrant adjustments. We would make every effort to make sure that these changes are in line with the original plan and that you are fully informed of them. If exceptional circumstances (e.g. overbooking of the hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.
b) Itinerary Changes Requested by Client (You)
Tourstro aims to offer flexible itineraries. Once an itinerary is finalized, requests for changes to a group or individual itinerary will always be considered, We will always inform You regarding the additional charges incurred concerning those changes.
c) Information Provided by Tourstro
Tourstro will use all reasonable endeavors to ensure that the information provided is free from errors and omissions and will correct any errors or omissions once notified of them. On the other hand, false information that a reasonable person could not have expected us to know cannot be held against us. We all have our own opinions. Even while we work hard to ensure truth, some degree of subjectivity is unavoidable in these opinions. Occasionally, stated amenities may not be available due to unforeseen local conditions, such as emergency maintenance, power outages, or off-season closures. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with the required statutes of the law.
d) Information Provided by Client (You)
All information provided by you should be true and accurate. We will treat it confidentially. We do not spam, supply mailing lists, or use it in anyway other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Force majeure
Tourstro is not liable for death, bodily injury, illness, damage, delay, or any other loss or injury to person or property, indirect financial costs incurred, or default of the tour operator to commence, perform or fulfill any obligation owed to you if such death, delay, bodily injury (including distress or emotional injury), illness, damage or other loss or injury to any person or property is caused by force majeure, war or war-like operations, mechanical breakdowns, terrorist activities or threats of terrorism, civil unrest, work difficulties, interference by authorities, political unrest, whatever the cause and wherever, riot, insurrection, and government restraint, fire, extreme weather conditions or any other cause that is beyond the reasonable control of the tour operator; or an event for which the Tour Operator or the Third Party Service Provider, even with all due diligence, could not foresee all and part, individually and collectively, to constitute “ Force Majeure”.
Insurance
All vacationers, without exception, need to have current travel insurance, and the specifics of the policy need to be disclosed before departure. People need to make sure this travel insurance provides sufficient coverage for the kind of trip they are doing.
Accommodation
Tourstro ensures that the accommodations chosen for the client's trip package will be as agreed upon. Customers receive comprehensive information in advance about the hotels they have chosen depending on their package. Before finalizing a booking, clients are asked to do extensive research on the hotels that have been chosen. We will make hotel reservations as soon as a booking is confirmed, and they cannot be modified in any way before or after the tourist arrives in Sri Lanka. If however, the guest insists on changing a hotel booking, Tourstro will try our best to arrange another hotel in the selected category; but that cost incurred will have to be undertaken by the guests themselves.
Early check-in
The room is available from 12:00 until 14:00. If you wish to check in early, you should let us know, then we can arrange this with the hotel, but you must pay an additional fee for that.
Late check-out
In the event of a late check-out, after 12 noon but before 6 p.m., a supplement of 50% of the room rate will be charged. In the event of a late check-out after 6 p.m., 100% of the room rate will be charged.
Required medical information
It is your responsibility to determine if a tour is right for you. To ensure that you are healthy enough to travel and take part in any scheduled activities, see your doctor. Consult your doctor for information on immunizations and safety measures. The tour operator doesn't offer advice on health issues. It is your obligation to evaluate the dangers and requirements associated with each part of the Tour in light of your own particular situation, constraints, degree of fitness, and any necessary medical conditions.
Age and fitness
Checklist for Pre – Overseas Travel
Tourstro arranges both luxurious and affordable reservations. We'll do everything in our power to guarantee careful planning. However, infrastructure and amenities might occasionally be quite poor. In the tropics, bugs in rooms are a typical occurrence, and all travel involves some degree of risk, discomfort, and delays. When you make a reservation with us, you implicitly accept these details. It is recommended that clients always exercise commonsense caution and become knowledgeable about current information from unbiased and trustworthy sources.
Personal loss injury and lines
If during your vacation you or any member of your group has a loss(like losing luggage or belongings), a major sickness, a personal injury, or even passes away, we, or our designated representatives, will, at our/their discretion, offer consoling counsel and advise. This needs to be done in addition to your individual travel insurance policy.
Customer care and complaints procedure
Tourstro is fully committed to high levels of customer care at all stages of your holiday. This entails resolving any issues at their origin so that everyone is happy and benefits. Any grievances must be taken up with the service provider as soon as feasible. (e.g. hotel manager), our ground representatives, and agents. If matters are not satisfactorily resolved, you MUST notify Tourstro within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Tourstro provides you with appropriate contact numbers before travel and it is your responsibility to keep them safe. In the event that this arbitration procedure is not properly followed, we have the right to refuse any liability or reimbursement.
Checklist for essentials
When you receive your tickets, carefully check the times of your flights. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. It is your sole responsibility to inform us regarding the alterations made to your flight times. You should also ensure that your travel documents, passports, visas, driving licenses, insurance details, and currencies are in order.
Special Requests
Please let us know about any special requirements at the time of booking, such as dietary restrictions, preferred hotel amenities (such as a swimming pool or gym), specific room type (such as twin or double), or other requests. You must also send an email confirming your wishes. We will do everything in our power to accommodate your reasonable specific demands, but we cannot promise that they will be met. It is not a guarantee that a special request will be fulfilled just because it has been mentioned on your confirmation itinerary, in any other documents, or given to the supplier. We do not accept bookings that are contingent upon the fulfillment of any specific request, and we will not be held liable for any failure to comply with any such request. We do not accept bookings that are contingent upon the fulfillment of any specific request, and we will not be held liable for any failure to comply with any such request.
